Effective Date: December 10, 2025

Last Updated: December 10, 2025

At Celestea, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://celestea.in/ and use our services.

By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

1.1 Personal Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an account on our website
• Place an order for products
• Contact us through our contact form
• Use our referral program

This information may include:

• Contact Information: Name, email address, phone number, billing address, shipping address
• Account Information: Username, password, user type (regular/contractor/designer)
• Payment Information: Payment method details (processed securely through Razorpay)
• Order Information: Products purchased, order history, preferences
• Communication Data: Messages sent through contact forms, customer service inquiries

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information about your device and browsing behavior:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: Approximate geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies (see Section 6)

2. How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery
• Account Management: To create and manage your account, verify your identity, and provide customer support
• Communication: To send order confirmations, shipping updates, invoices, and respond to inquiries
• Marketing: To send promotional emails, newsletters, and special offers (you can opt-out anytime)
• Personalization: To personalize your shopping experience and provide product recommendations
• Analytics: To analyze website usage, improve our services, and understand customer preferences
• Fraud Prevention: To detect and prevent fraudulent transactions and protect against security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Referral Program: To manage and track referral rewards and reward points

3. How We Share Your Information

We may share your information with the following third parties:

3.1 Service Providers

• Payment Processors: Razorpay for secure payment processing
• Shipping Partners: Shiprocket and courier companies for order delivery
• Email Service Providers: For sending transactional and marketing emails
• Analytics Providers: Google Analytics and similar services for website analytics
• Cloud Hosting: Servers and hosting providers for data storage

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, or safety.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Note: We do NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• SSL/TLS encryption for data transmission
• Secure password hashing and encryption
• Regular security audits and updates
• Access controls and authentication mechanisms
• Secure payment processing through PCI-DSS compliant gateways (Razorpay)
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Information: Retained until you request account deletion
• Order History: Retained for 7 years for tax and accounting purposes
• Marketing Data: Retained until you unsubscribe or request deletion
• Transaction Records: Retained as per Indian tax laws and regulations

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Maintain your shopping cart across sessions
• Analyze website traffic and user behavior
• Deliver personalized content and advertisements
• Improve website functionality and user experience

You can control cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request access to your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing emails using the unsubscribe link
• Data Portability: Request a copy of your data in a portable format
• Withdraw Consent: Withdraw consent for data processing where applicable
• Object to Processing: Object to certain types of data processing

To exercise these rights, please contact us at celesteaofficial@gmail.com or call +91 9656107399.

8. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Compliance with Indian Laws

This Privacy Policy complies with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as applicable in India.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

By using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy.