Effective Date: December 10, 2025

Last Updated: December 10, 2025

At Celestea, we want you to be completely satisfied with your purchase. This Refund & Cancellation Policy outlines the terms and conditions for returns, exchanges, cancellations, and refunds.

1. Order Cancellation by Customer

1.1 Cancellation Before Shipment

• You may cancel your order within 24 hours of placing it, provided it has not been shipped
• To cancel, contact us immediately at celesteaofficial@gmail.com or +91 9656107399
• Include your order number and reason for cancellation
• Full refund will be processed within 5-7 business days

1.2 Cancellation After Shipment

• Orders cannot be cancelled once shipped
• You may refuse delivery and request a return (return shipping charges may apply)
• Alternatively, you can initiate a return after receiving the product (see Section 2)

1.3 Cancellation by Celestea

We reserve the right to cancel orders in the following cases:

• Product unavailability or out of stock
• Pricing errors or technical glitches
• Payment verification failure
• Delivery address not serviceable
• Fraudulent or suspicious transactions
• Force majeure events

In such cases, we will notify you via email/SMS and process a full refund within 5-7 business days.

2. Returns

2.1 Return Eligibility

You may return products within 7 days of delivery if:

• Product is defective or damaged during transit
• Wrong product was delivered
• Product does not match the description on the website
• Product is missing parts or accessories

2.2 Non-Returnable Items

The following items cannot be returned:

• Customized or made-to-order products
• Products with tampered packaging or seals
• Products damaged due to misuse or improper installation
• Products without original packaging, labels, or tags
• Electrical products that have been installed or used

2.3 Return Conditions

To be eligible for a return, products must:

• Be in original, unused condition
• Include all original packaging, accessories, manuals, and tags
• Not be installed, mounted, or modified
• Be returned within 7 days of delivery
• Include original invoice/order number

2.4 Return Process

1. Contact Us: Email celesteaofficial@gmail.com with order number, reason for return, and photos (if damaged)
2. Approval: We will review your request within 24-48 hours
3. Return Shipping: We will arrange pickup or provide return shipping instructions
4. Inspection: Upon receiving the product, we will inspect it for eligibility
5. Refund/Exchange: If approved, refund or exchange will be processed

2.5 Return Shipping Costs

• Defective/Damaged Products: We bear the return shipping cost
• Wrong Product Delivered: We bear the return shipping cost
• Change of Mind: Customer bears return shipping cost (if return is accepted)

3. Exchanges

• Exchanges are subject to product availability
• If the replacement product has a different price, the difference will be adjusted
• Exchange products will be shipped once we receive and inspect the returned item
• Exchange shipping charges (if any) will be communicated before processing

4. Refunds

4.1 Refund Processing Time

• Refunds are processed within 7-10 business days after receiving and inspecting the returned product
• Bank processing time may take an additional 5-7 business days
• You will receive an email confirmation once refund is initiated

4.2 Refund Method

• Refunds will be credited to the original payment method used during purchase
• Credit/Debit Card: 5-7 business days to reflect in statement
• Net Banking: 5-7 business days to credit account
• UPI/Wallets: 3-5 business days to credit wallet

4.3 Refund Amount

• Full product cost will be refunded for defective/damaged/wrong products
• Shipping charges are non-refundable (except in case of our error)
• Return shipping costs (if paid by customer) are non-refundable
• Razorpay payment gateway charges are non-refundable

4.4 Partial Refunds

Partial refunds may be issued if:

• Product is not in original condition or packaging
• Product shows signs of use or installation
• Product is damaged due to customer negligence
• Return is incomplete (missing accessories, manuals, etc.)

4.5 Refund Rejection

Refunds will be rejected if:

• Product is returned after the 7-day return window
• Product does not meet return conditions (Section 2.3)
• Product is damaged due to misuse or improper handling
• Product is a non-returnable item (Section 2.2)

5. Damaged or Defective Products

5.1 Reporting Damages

• Inspect the package upon delivery in the presence of the courier
• If damaged, refuse delivery or note it on the delivery receipt
• Report damages within 24 hours of delivery
• Email photos of the damaged product and packaging to celesteaofficial@gmail.com

5.2 Resolution

• We will arrange a replacement or full refund (your choice)
• Return pickup will be arranged at no cost to you
• Replacement will be shipped immediately after inspection

6. Warranty Claims

• LED Products: 5-year warranty from date of purchase
• Non-LED Products: 2-year warranty from date of purchase
• Warranty covers manufacturing defects only
• Warranty does not cover misuse, improper installation, or external damage
• To claim warranty, contact us with invoice and product details
• Warranty service may include repair, replacement, or refund (at our discretion)

7. Reward Points Refunds

• If you used reward points during purchase, points will be refunded to your account upon return
• Refunded points will be valid for 1 year from refund date
• If your account is deleted, unredeemed points will be forfeited

8. Contact Us

For returns, refunds, or any questions, please contact us:

We are committed to providing excellent customer service and will do our best to resolve any issues promptly.